La description

🛠 Compétences techniques attendues :

• SALESFORCE Plateform (Sales Cloud, SERVICE CLOUD); Pardot will be a plus. 

• SALESFORCE best practice in build and run mode

 

🎯Mission

 

• Core team member 

• Weekly core meetings 

• One on one meetings with Vendor/Integrator 

• Coordinate activities of Business Contributors 

• Animate workshop Fit Gap analysis – design build test of the Solution in the frame of progressive deployment 

 

Team management:

• Contributor recruitment 

• Onboard Contributors 

• Optimize/minimize work required of Contributors 

• Coordinate the Change management plan in close collaboration with the Change Manager in charge of Service cloud deployment. - 300 end-users worldwide 

 

Project Mgt: 

• Activity Planning for Business Stream 

• Issue resolution, decision making, escalation 

• Work with Vendor and Integrator to configure according to prototype design 

• Collaborate with BPM to align workflows with system being implemented 

• Define workflows as needed to achieve business objectives 

• Assign data collection or other tasks to contributors 

• Provide data and decisions as needed by vendor/integrator 

• Partner with data coordinator to ensure data integrity of business stream 

 

Clickable Prototype: 

Take ownership for collaborative design, prototype evolution 

Make design decisions with input from contributors, commercial excellence, BPM 

 

Change Management: 

Communicate continuously with key stakeholders impacted 

Plan / execute training (supported by Chg Mgr) 

Plan / execute internal comm (supported by Chg Mgr) 

 

Post Implementation: 

KPI’s are on track to deliver expected value 

Manages post implementation issues, optimization 

Control adoption by users

 

🔎 Profil :

• Anglais : Professionnel / Courant 

• Esprit d’équipe 

• Disponible pour des voyages professionnels

 

đź’Ľ Univers de travail :

  • TJM : selon expĂ©rience et compĂ©tences
  • DisponibilitĂ© : Dès que possible
  • TĂ©lĂ©travail : possible

La vie Ă  Keytech Freelance Partner